Refund & Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@serenibrain.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to reach out to us anytime at support@serenibrain.com.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you receive the wrong item, contact us right away so we can evaluate and make things right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

For your reference, sale items and gift cards are also non-returnable.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if your item is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason and without justification. As described above, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return and you haven't received your refund yet, please contact us at support@serenibrain.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason